Department
Commercial
Enumeration of billable properties and collection of waste management fees under the 2012 Rates/Charges Regulations.
Under Section 30(4) of the AEPB Act, the Commercial Department is responsible for the collection of all waste disposal fees in the Federal Capital Territory, as specified in the Waste Management Rates/Charges Regulations of 2012.
Bills Distribution Unit
- Enumeration of billable properties.
- Distribution of bills to customers.
- Investigation of properties.
- Follow-up to ensure payment compliance.
- Re-assessment of properties for billing.
Customer Care and Reconciliation Unit
- Receiving and booking complaints from customers.
- Educating customers on waste management bill payment.
- Keeping records of customer interactions, commendations and complaints.
- Liaising between customers and management.
Monitoring and Investigation Unit
- Leading the investigation of properties.
- Monitoring bill payment compliance.
- Correcting errors made during enumeration.
Secretariat Unit
- Data entry of distributed bills.
- Record keeping of distributed bill flimsies.
- Transmitting management decisions on customer complaints.
- Initiating enforcement against bill debtors through the Legal Unit.
Billing Unit
- Generation of waste management bills and other billing requests from AEPB revenue streams.
- Electronic resolution of bill-related complaints.
- Entering customer data for proper billing.
- Editing and printing of bills.
- Electronic reconciliation of customer accounts.
- Preparation of revenue reports and debtor lists for management.
- Maintenance of the Board’s intranet and billing software systems.